Our experienced staff is
available to you 24 hours a day , 7 days a week via toll free phone service
(1-800-375-8701), Live Chat and Internet.
Remember if you have any problems you can call us or use are Live Chat
with Customer Service staff. |
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COMMON PROBLEM
Troubleshooting / Casino Blank Screen
If you only
see a blank screen and/or cannot see the casino games, or it just doesn't
look complete, it means that your browser is not Java enabled. The problem
could be one of this:
1)You are
probably using AOL as your main browser. The solution is to minimize the
AOL window, and open an external browser. Internet Explorer or Netscape for
example. If you don't have Internet Explorer or Netscape, just click on the
icons on the download center below to get the new version of this browsers.
2) You may
be using a very old browser version of Internet Explorer or Netscape
Navigator. The solution is to click on the icons on the download center
below to download the new version of these browsers.
Troubleshooting / Registration
After
registering, you should receive your username via email. If you do not
receive the email, call us toll free to 800-375-8701 or
click here
to send an email.
Troubleshooting / Lost Connection With Casino Server
This means
you left the casino board window open for more than 5 minutes without
making any entry. Don't worry about this, re-login and select the same game
you were playing before lost connection and play will resume where you left
off.
BROWSER
REQUIREMENTS
Casino:
A standard Java enabled browser
Sportsbook:
A standard Java Script enabled browser
Test Your Browser
(will it work?) |
Sportsbook
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Casino
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AOL* (see below)
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Yes
(external browser only)
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Yes
(external browser only)
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Netscape
(3.0 or higher)
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Yes
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Yes
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Explorer
(3.0 or higher)
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Yes
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Yes
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WebTV
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Yes
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No
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**Windows 3.11 Users: Explorer 3.02 or higher is necessary
RESOLUTION
PROBLEMS (games don't fit in the screen)
This means
that you have a video resolution of 800x600 or less. The best resolution to use for the
games is of 1024x768. The solution is really simple, just follow the next steps.
a) Right click on your
computer's desktop. A window will pop up with a group of options. Select
"Properties".
b) Another window will
appear. Click on the "Settings" option on the top right corner.
c) On the "Desktop
Area" space, select 1024x768 and click apply. That's it, you can start playing
now. If you can't see the 1024x768 option that means that your video card doesn't
support this resolution, go to the next step then.
d) Your video card
doesn't support the 1024x768 resolution. You can take one of this solutions. One,
adjust the scroll bars so you can see better the games. Or two,
click here for an special 800x600 or less casino games board.
MAC USERS
For MAC users the way of registration,
playing and betting is exactly the same as pc users except if you are using AOL to
connect. If you are doing this, then you need to have AOL version 3.0 and download the
latest version of internet explorer or Netscape navigator. After you do this, go and
connect to AOL. Once the main screen appears, minimize the AOL program (click on the
finder menu at the right top hand corner and click "Finder", then click the same
menu and click on the "Hide
Others" option, then open your Internet Browser "Netscape Navigator/Internet Explorer" ). and use internet from
their. Remember to have open the "Open Transport" utility. To download a new
version of Netscape Navigator, Internet Explorer or AOL, just go to our download center
below.
RESIZE SITE
Please select
one of the following options
and you will
going to see the main page on the new size.
DOWNLOAD
CENTER
You can download the latest version of
Netscape Navigator, Internet Explorer, and AOL, totally free, by just making a click
below, on the icon of the program you want.
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